FAQs

Frequently Asked Questions


The National Veterans Memorial and Museum (NVMM) is the nation’s first and only memorial and museum dedicated solely to telling the stories of veterans, their families and the Fallen. You can learn more about NVMM here.  

Contact Us

Please email visitors@nationalvmm.org to reach a member of the Visitor Services team.

Please complete the volunteer application here to be considered for a volunteer position.

Please submit your request via the contact form on our website and select “Speaker Request” from the drop down menu.

Donations & Membership

Learn more about our membership options here.

The National Veterans Memorial and Museum is excited to announce The Honor Fund, which supports the strategic mission of the NVMM to recognize and honor the experiences of those veterans. The Honor Fund at the NVMM celebrates veteran stories by providing resources to support our mission, our strategic priorities and our promise to provide unfettered access to the Museum for all USA Military Veterans. 

The National Veterans Memorial and Museum offers a unique experience that is unparalleled and as a founding donor, you will be an important part of this special moment in American history. Your thoughtful support reflects a commitment to honor our veterans today by ensuring their stories are remembered, and told, forever. We invite you to support our mission by making a gift to The Honor Fund today in honor or memory of a veteran or active duty service member.

We are very thankful for supporters whose impact will help fund an iconic structure, world-class exhibits, important scholarship and public programs, and amazing visitor experiences. Your tax-deductible gift helps to honor, connect, inspire, and educate all on the story of those who bravely served our country. 

You can learn more and make and make a donation here

The National Veterans Memorial and Museum is not a collecting institution, and is not able to accept donations of artifacts at this point in time. All artifacts featured in the museum are curated through a loan process.

With our inaugural exhibition program, the exhibit designers have made a strategic effort to highlight a wide range of veterans, personal artifacts, and experiences. We envision that the Museum’s initial collection of stories, artifacts and tributes will be the beginning of its exhibition program. The National Veterans Memorial and Museum will continue to invest in securing more artifacts and narratives to enhance and expand the original stories being featured.

The Museum is interested in creating a database of artifacts for future consideration, items like photos, letters, personal effects, or keepsakes; as well as objects related to enlisting, training, combat, the experience of families, or the return to civilian life. By honoring veterans across all branches of service, by educating, connecting, and inspiring visitors, the Museum will strengthen our shared pride in sacrifice. Personal memorabilia will give a personal dimension to this mission, and build a lasting legacy.

We encourage you to complete this form to submit items or stories to the Museum for review, so we can formally collect your information for future consideration. Please note that the submission of this form does not guarantee a feature in the Museum, but we will keep it on record as exhibits continue to grow and expand.

If you have memorabilia that documents Ohioans' military service, we encourage you to reach out to our partners at the Ohio History Connection.  If you would like to donate military/veteran memorabilia to the Ohio History Connection, please email collections@ohiohistory.org. The curatorial staff will be in touch within two weeks to learn more.

Events

Yes, three primary spaces are available for veteran and armed-services events. There is flexible interior lobby space for larger events, a multi-purpose room on the lower level, and an outdoor rooftop sanctuary. These spaces can be used to host a variety of events, both for veterans and the general public, so that the National Veterans Memorial and Museum can fulfill its mission.

Interested in hosting an event? Please email events@nationalvmm.org or complete our contact form by selecting “events” from the drop down menu, and a team member will contact you to share more information about the process.

Inside the Museum

The exhibit design firm of Ralph Appelbaum Associates created an exhibition that presents a narrative journey evoking the core themes and stories of the veteran experience. The interpretive framework for the exhibits is based on four pillars: Honor, Connect, Inspire and Educate. The Museum honors historical and contemporary examples of veterans’ stories. Rather than focusing exclusively on war, combat, or the military, this exhibition narrative explores the transformative experience of military service while connecting it to the broader idea of public and community service. Further, stimulates an ongoing dialogue in an effort to increase connections between civilians and veterans.

Learn more about the exhibition program here>>

We look forward to having National Veterans Memorial and Museum items available and are in the process of setting up our Museum store. We will announce information on the website and social media once it is up and running.

We are in the process of setting up our café. The full set up will be in place Spring 2019, but we will have some quick-service items in the near future.  We will announce information on the website and social media once it is up and running.

Visiting the Museum

The National Veterans Memorial and Museum is located in Downtown Columbus at 300 West Broad Street, Columbus, OH 43215.

Our phone number is 1 (888) 987-NVMM or 1 (888) 987-6866.

We welcome visitors Wednesday through Sunday from 10 a.m. to 5 p.m. Our summer hours (Memorial Day – Labor Day) are Tuesday through Sunday from 10 a.m. to 5 p.m. The Museum is closed Christmas and Thanksgiving. In observance of Memorial Day and Veterans Day, the museum is open 10 a.m. – 5 p.m. on those holidays.

Plan your visit>>

Thanks to our thoughtful partners, admission is free free entry for any US Military Veteran or Gold Star Family Member.

Veteran: $0.00
Gold Star Families: $0.00
Active-Duty Military:    
(E1-E6): $12.00    
(E7 and higher): $15.00
Adult (18-64): $17.00
Senior (65+): $15.00
Youth (5-17): $10.00
Child (under 5): $0.00

Groups of 10 or more save 20%. Please submit a request for your group using the form here. 

 

 

You can purchase tickets online in advance here or you may purchase tickets at the NVMM Welcome Desk.

Purchase tickets>>

The National Veterans Memorial and Museum is committed to providing free entry to all American Military Veterans.  Veteran tickets are available both online in advance and in person at the Museum welcome desk. Upon arrival, you will be asked to show a Veteran ID or Driver’s License that notes Military Veteran status. If you do not have either of these forms of veteran identification, we will ask you to sign in at the welcome desk.

Tickets>>

Parking is available at the lot west of Belle Street; the same address of 300 West Broad Street, Columbus, OH 43215, will get you to the Museum’s parking lot. This lot accepts credit card only. More information, including parking rates, can be found here.

Yes! Photography for personal, noncommercial use is allowed in all exhibitions except where otherwise indicated. Flash, tripods, and selfie-sticks are not permitted.

Smoking, guns, knives or weapons of any kind are prohibited. Tripods and selfie-sticks are not permitted inside the Museum. Service Dogs are the only animals permitted into the Museum or the Memorial Grove.

Please email visitors@nationalvmm.org to reach a member of the Visitor Services team. All sales are final, however our team can exchange your tickets to another date.

We have wheelchairs available at the welcome desk. Wheelchairs are free to borrow during your visit.

Yes. A great deal of consideration was given to how the building and site, including the Memorial Grove, is accessed and used by ALL visitors, including those in wheelchairs

The main entrance to the museum is marked by signage and can be accessed via a pathway from the parking lot. Visitors requiring elevator access to the main level are welcome to enter the museum via the Group Entrance. Simply ring the bell upon arrival.

The National Veterans Memorial and Museum opened to the public on October 27, 2018. The free dedication and grand opening ceremony featured veterans, military and community leaders, regalia and performances, as well as remarks from the Honorable Robert Wilkie, United States Secretary of Veterans Affairs, and a keynote address by General Colin Powell (U.S. Army, Retired).

The Columbus Downtown Development Corporation (CDDC) served as Project Manager for the design and construction. To assist in the design and construction of this cultural landmark, CDDC engaged the following firms, each of which is best-in-class in its respective field: Architect Allied Works Architecture, Landscape Architect OLIN, exhibit designer Ralph Appelbaum Associates (RAA) and construction services provider Turner Construction Company.