Privacy Notice

This privacy notice discloses the privacy practices for This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, and for some limited purposes related to fundraising and philanthropy.Unless you ask us not to, we may contact you via email in the future to tell you about new exhibits, special events, or changes to this privacy policy.

If you contact the National Veterans Memorial and Museum for information about products or services, or to make a donation or purchase, you may be asked to provide information about yourself. We use your information for many purposes including to help us personalize and continually improve your experience on our Websites and digital properties. Examples of providing us with data may include:

  • If you place an order with us for yourself or as a gift;
  • If someone ordered a gift from National Veterans Memorial and Museum for you;
  • If you join one of our membership programs, or provide a gift membership to someone;
  • If you participate in a survey, study, or share articles;
  • If you register for an event with us, sign up for an email newsletter, or request other information;
  • If you participate in fundraising activities.

The National Veterans Memorial and Museum may use and disclose information collected for various business and fundraising purposes, including:

  • To process, track, and manage products and/or services you request;
  • To communicate with you about the content and/or services you may be interested in through content on our Websites, mail, email, advertising networks, and social platforms, such as Facebook, Instagram and Google;
  • To manage your account, deliver services you request, and to improve and enhance our services;
  • To provide you with special offers, promotions and information from select third parties in accordance with applicable law;
  • To respond to your inquiries or comments;
  • To contact you about changes to services;
  • To allow social media sharing;
  • To perform internal analysis in order to improve business practices;
  • To protect the legal rights and obligations of the business and others;
  • To help determine how parts of its website are used in order to optimize site performance;
  • To inform third parties about our users’ collective demographics or how they collectively use our Websites;

Please note that if you purchase a National Veterans Memorial and Museum product or service, you may receive transactional communications.  If you purchase from the National Veterans Memorial and Museum Store, donate online, purchase a membership, or provide your email address or other contact information, you may additionally receive information about:

  • National Veterans Memorial and Museum news and updates
  • New products
  • Special offers
  • Sales
  • Other promotions that may be of interest to you

The National Veterans Memorial and Museum uses outside vendors to provide certain services, such as companies that process credit card transactions for the National Veterans Memorial and Museum. These third-party vendors will have access to the information needed to perform their functions but may not use your information for any other purpose. Examples include:

  • E-mail acquisition and distribution
  • Philanthropic Management and Research
  • Order fulfillment and shipping
  • Ticket fulfillment
  • Marketing and advertising
  • Printing
  • Data Storage and selection
  • Payment processing
  • Fraud prevention

The National Veterans Memorial and Museum may collect personal data about you from unaffiliated sources with whom we contract, such as product and service providers and data aggregators, as well as from public sources or databases. We may obtain data such as your name, postal address, telephone number, demographic data (such as age, gender, income level, and purchasing profiles). We generally use such data to identify potential customers or subscribers, or to update personal data we already have about existing customers or subscribers (such as an address update), or to enhance our data models.

The National Veterans Memorial and Museum may occasionally share, exchange, or rent information which may include your name, address, email address, demographic data (such as age, gender, income level, and purchasing profiles) and purchasing behavior with carefully selected third-party organizations including our outside vendors, marketers of products and services potentially of interest to you, and cooperative database services in the publishing, catalog, and fundraising industries. We use cooperative databases primarily to identify potential subscribers and customers.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You may opt out of regular mailings and rental/exchange of files by contacting the Advancement Office at or by phone at 614-427-1102 for the relevant service.  

Customers can change their email communication preferences by using the unsubscribe link at the bottom of the email or contacting the Advancement Office for the relevant service.

Additionally, you can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 614-362-2800 or via email.

TUES-SUN 10 A.M. - 5 P.M.
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