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Museum Accessibility

The National Veterans Memorial and Museum is committed to making its programs, exhibitions, and facilities available and accessible to all visitors by removing barriers, providing access to opportunities that will provide an engaging and memorable experience, and ensuring a welcoming and friendly environment. By doing this, we strive to uphold our mission to honor, connect, inspire, and educate every visitor who comes into the museum.

For additional information or if you have questions, comments, need assistance, or an accommodation not listed below, please contact Ashley Legg, Visitor Services Manager, at (614) 427-1143 or email alegg@nationalvmm.org


D/deaf or Hard of Hearingclosed caption

All video exhibits are closed-captioned. Pictures and text are provided throughout the Museum.

Blind or Low VisionLarge printbrailleblind

Large print copies of our visitor guide, Braille copies of the Museum’s visitor guide and historical timeline, and touch tours are available upon request.

Mobility Amenitieswheelchair

All Museum entrances are ADA compliant. Entries on each floor are accessible by ramp, including the Rooftop Sanctuary. Elevator access is available to all three floors.

Visitors using wheelchairs, walkers, or other mobility devices may find the Group Entry, located directly across from the parking lot, easiest to navigate. This entrance is flat and does not require the use of a ramp. Visitors accessing this entrance will need to notify Security through the Call Button and then check-in at the Welcome Desk on the main floor.

Wheelchairs are complimentary and are available at the Welcome Desk.

Sensory-Inclusive

We are proud to be a KultureCity certified inclusive institution*. If you are interested in viewing the National Veteran Memorial and Museum’s social story, you may do so through the KultureCity app prior to your visit. KultureCity signage around the museum indicates areas that may be louder than others. Additionally, quiet spaces are respectively marked throughout the museum.

Sensory bags can be acquired at the Welcome Desk upon request.

Videos and audio recordings are used throughout exhibitions. Lighting levels are relatively low, to create a respectful atmosphere for reflection, as well as to preserve our artifacts, and ensure that the environment is not overstimulating. Strobe lights are not part of our standing exhibits.

*The KultureCity® Sensory Inclusive™ program allows individuals with autism and other sensory needs the ability to see and experience all the things the world has to offer, this certification ensures daily accessibility not limited by tie and location, thus creating an accepting and inclusive community.

Service Animals

The Museum welcomes well-behaved service dogs or miniature horses trained to assist visitors with disabilities. Complimentary waste bags and water are available at the Welcome Desk. Please contact Ashley Legg for more information at (614) 427-1143.

Please do not leave animals in parked cars. The Museum reserves the right to initiate a rescue of animals in distress.

For membership information, please contact Sarah Sykes, Membership and Recognition Coordinator at 614-427-1102 or ssykes@nationalvmm.org.

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