WEDNESDAY-SUNDAY 10 A.M. - 5 P.M.
WEDNESDAY-SUNDAY 10 A.M. - 5 P.M.

FAQs

The National Veterans Memorial and Museum is the nation’s first and only memorial dedicated solely to telling the stories of Veterans, their families and the fallen. Find out more about what we do, or read on for answers to some of our most common questions.

The National Veterans Memorial and Museum is happy to extend free admission to military Veterans and active-duty military. Veteran and Active Duty military tickets are available online and at the Museum. Upon arrival, you will be asked to present a Veteran ID, DD-214, VA card or driver’s license denoting military status.

The National Veterans Memorial and Museum thanks Veterans and Active Duty military for their service. Additionally, while we recognize the contribution of military spouses and dependents, we are a nonprofit organization and ask that any non-military family member(s) pay the regular admission fee to see the museum. Gold Star Families are admitted free of charge.

Yes – photography for personal, noncommercial use is permitted in all exhibits except where otherwise indicated. The use of flash, tripods, and selfie-sticks is prohibited.

  • Guns, knives or weapons of any kind
  • Cigarettes and tobacco products, vape pens
  • Drugs of any kind
  • Tripods and selfie sticks
  • Pets, excluding service dogs or miniature horses

Yes, we have complimentary wheelchairs available at the Museum upon request. Wheelchairs are first-come, first-served and cannot be reserved in advance.

The National Veterans Memorial and Museum has a gift shop in which you can purchase retail items during your visit to the Museum. Museum members receive a 20% discount in our gift shop.

While the museum currently does not have dining services available, there are many restaurants throughout the downtown area. Stop by the Welcome Desk to inquire during your visit.

For lost items, please contact Ashley Legg, Guest Experience Manager, at info@nationalvmm.org or 614-427-1143.

The National Veterans Memorial and Museum welcomes service dogs and miniature horses that are accompanying and specifically trained to assist a guest with a disability. Emotional Support Animals and other animals are prohibited.

Please contact Ashley Legg, Guest Experience Manager, at alegg@nationalvmm.org or 614-427-1143 if you need to change the date on your pre-purchased tickets. Advance ticket sales are not required to visit the Museum.

Yes, we do! The accessible/group entrance is located directly across from our parking lot and all three floors are accessible via elevator. More information regarding accessibility can be found here: https://nationalvmm.org/visit/accessibility/

Donations & Memberships

Yes. We offer several membership options starting at $35 annually for individuals and families to join the Museum or to purchase as a gift. Museum memberships are 100% tax-deductible and offer year-round access to our exhibits and special programs.

As a 501c3 not-for-profit, the National Veterans Memorial and Museum is very thankful for its donors whose financial contributions empower us to create an exceptional experience through our world-class exhibitions, K-12 education curriculum, and engaging programs such as our Inspired Lecture Series. Beyond our exhibits, your gift enables us to serve Veterans and their families through outreach and community programs that foster strength and resiliency such as Rally Point, Veteran hiring events, and more.

Contact us to learn more about our tax-deductible giving options and how your thoughtful contributions help us give a voice to ALL Veterans.

Please submit your request via our online contact form and select “Speaker Request” from the dropdown menu.